Shipping policy
Shipping Information
At soimea, we are committed to delivering your order in the best possible conditions, with clear timelines and trusted delivery partners.
Shipping Destinations
We currently ship to the following regions:
- France
- Europe
- International destinations
Available shipping options are displayed at checkout based on your delivery address.
If your country does not appear at checkout, shipping to that destination is unfortunately not available at this time.
Order Processing Time
Orders are typically prepared and dispatched within 24 to 48 business hours after payment confirmation, excluding exceptional periods such as product launches, promotional events, or public holidays.
Estimated Delivery Times
Once your order has been shipped, estimated delivery times vary depending on the destination:
- France: 3 to 7 business days
- Europe: 5 to 15 business days
- International: 15 to 30 business days
These delivery times are provided as estimates only.
During peak periods, including holidays or promotional campaigns, delivery times may be slightly extended.
Shipping Fees
Shipping fees are calculated automatically at checkout based on the destination and the selected shipping method.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number, allowing you to follow your delivery in real time.
Customs Duties and Taxes
For deliveries outside the European Union, customs duties and import taxes may apply.
These charges are determined by local authorities and remain the responsibility of the customer.
Delivery Delays
Delivery times are estimates only.
soimea cannot be held responsible for delays caused by carriers, customs procedures, or circumstances beyond our control.
Shipping Origin
All orders are shipped from France.
Need Assistance
If you have any questions regarding the delivery of your order, our customer care team is happy to assist you at contact@soimea.com