Refund policy

Your satisfaction matters to us.
If a soimea product does not meet your expectations, we are here to help.

You may request a return within 30 days of receiving your order. All items must be unused, in their original condition, and returned in their original packaging with the seal intact.

 

What Can Be Returned

To be eligible for a return, items must meet the following conditions:

  • Items must be unused and in their original condition
  • Items must be returned in their original packaging with the seal intact
  • Return requests must be made within 30 days of receiving your order
  • A receipt or other valid proof of purchase is required for all returns

 

What Cannot Be Returned

The following items are not eligible for return:

  • Used, worn, or altered items
  • Items purchased from retailers other than soimea.com
  • Complimentary gifts or promotional items
  • Store gift cards
  • Items marked as Final Sale

If your order included a complimentary gift, it must be returned together with the original order. Refunds cannot be issued if the complimentary item is not returned.

 

Return Process

To initiate a return, please contact our customer care team at contact@soimea.com

Approved returns should be sent to the following address:
15 rue de la Bergerie
91300 Massy
France

Once your return request is approved, you will receive a return label along with detailed instructions. Items returned without prior authorization cannot be accepted.

 

Damaged or Incorrect Items

Please inspect your order upon delivery.
If you receive an item that is defective, damaged, or incorrect, contact us within 30 days so that we can assist you and resolve the issue promptly.

 

Complimentary Gifts GWP

If your order included a complimentary gift, it must be returned together with the original order.
Refunds cannot be issued if the complimentary item is not returned. Thank you for your understanding.

 

Exchanges

We do not offer direct exchanges.
To receive a different item, we recommend returning your original purchase and placing a new order once your return has been approved.

 

Refunds

Once your return has been received and inspected, we will notify you of its approval status.
If approved, refunds will be issued to the original payment method within 10 business days.

Please note that processing times may vary depending on your bank or card issuer.
If you have not received your refund within 15 business days after approval, please contact us at contact@soimea.com

 

Need Help

Our customer care team is here to assist you.
For any questions regarding returns or refunds, please contact us at contact@soimea.com