Frequently Asked Questions
Here you will find answers to frequently asked questions.
Installation, removal, delivery, return…
A few simple explanations to help you on a daily basis.
FAQ
To find the answer to your question,
We invite you to consult the different sections below.
Products & Use
Will I find the right size for me?
Of course.
Each kit contains up to 15 different sizes, from the thinnest to the widest, to fit all nail shapes.
Our reusable false nails are designed to be perfectly fitted and inclusive, so you can always find the right size for you.
Can false nails be reused?
Yes, absolutely. Our false nails are designed to be worn repeatedly.
After each use, simply remove the residue.
adhesive gel stickers to keep the capsules clean
and ready for a new pose.
If you take care of them, a pair of false nails can last you a very long time.
How long do false nails last?
We recommend wearing artificial nails for 7 days.
Remember to replace the adhesive stickers regularly to allow your natural nails to breathe between applications.
How to ensure a long-lasting hold?
Lightly file your nails, then clean them with an alcohol wipe to remove any traces of grease.
After application, avoid water and oily products for 4 hours.
This is the key to a firm and lasting hold.
What is the difference between adhesive gel and liquid glue?
The adhesive gel is soft, easy to remove, and perfect for short-term use. It doesn't damage the capsules and leaves almost no residue.
Liquid glue offers a longer hold, but its removal requires nail polish remover, can be irritating, and may damage artificial nails. The residue is also more difficult to remove.
Do false nails damage natural nails?
No way.
You benefit from our adhesive gels designed to protect the natural nail: they are free of toxic ingredients, gentle to apply and remove, and never weaken your nails.
You get a flawless manicure, while keeping your nails healthy.
How do I remove my false nails?
You can remove them at any time using the flat side of the small stick provided in the kit. Removal is quick, simple, and painless.
Next, use the fine end to remove any remaining adhesive gel from your nails and from inside the capsules.
Can I file or cut my false nails if they are too long?
We strongly advise against reshaping false nails, as filing the free edge can cause the Top Coat to chip off.
It is best to file them only on the sides to refine them.
Order & delivery
How do I place an order on the website?
Simply select the products of your choice, add them to your cart, and then complete your order in just a few clicks.
Once the payment is validated, you will receive a confirmation email.
What are the delivery times?
Orders are usually prepared within 24 to 48 working hours.
Delivery times vary depending on the destination:
- France: 3 to 7 business days
- Europe: 5 to 15 business days
- International: 15 to 30 business days
These timeframes are given for guidance purposes only.
During periods of high activity, particularly during public holidays or promotional campaigns, delivery times may be slightly longer.
Do you deliver in France and internationally?
Yes, we deliver to France, as well as to several countries internationally.
The available options are automatically displayed at checkout.
How can I track my order?
As soon as your order is shipped, you will receive an email containing a tracking link.
This will allow you to track your package at each stage.
Can I modify or cancel my order after it has been validated?
If your order has not yet been shipped, please contact us as soon as possible.
We will do our best to help you, as much as possible.
Do I have to pay customs fees?
For deliveries outside the European Union, customs duties or import taxes may apply depending on the country of destination.
These costs remain the responsibility of the client.
Why are some delivery options unavailable?
The delivery options offered depend on your address and logistical constraints.
If a destination is not eligible, the corresponding option will simply not be offered at checkout.
Returns & Customer Service
Can I return a product?
Slight imperfections may appear, due to the handcrafted nature of our products.
This is part of their character and their uniqueness.
However, if you notice a quality defect,
We invite you to contact us as soon as possible so that we can assist you.
For all returns, please keep the original packaging.
Unfortunately, products whose packaging has been opened cannot be returned.
What should I do if I encounter a problem with my order?
If you notice a problem, please send us an email indicating your order number.
We will carefully review the situation and process your request as soon as possible.
Our priority is to ensure your shopping experience at Soimea remains simple and enjoyable.
How do I contact customer service?
You can write to us via the contact form or by email at the address indicated on the website.
We usually respond within 24 to 48 business hours.
If you cannot find the answer to your question,
You can contact us directly.
